413 Strengthgear will only accept returns of defective items.
To return a 413 Strengthgear product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at firstname.lastname@example.org and request an RMA number. The following information must be included; the date your order was delivered, what you would like to return and why you want to return it. Pictures of the items must be included as well. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: Defective items such as; shirts with holes, or defective printing on garments. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.
What cannot be returned: Items that have no known defect, broken, or misprint. We will not accept returns for items you do not like that do not have defects. This includes; garment brand, color choice, size or ink colors. No returns will be accepted after 5 days of receipt of delivery. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.
Returns for refund: must be made within 5 days of receipt of purchase.
Returns for exchange or store credit: must be made within 30 days of receipt of purchase.
To return your items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
413 Strengthgear, Inc. - Returns
709 S. Bois D' Arc Ave.