Customer Care

 Quality Screen Printing matters

413 Strengthgear believes that quality screen printing matters. 413 Strengthgear products are made-to-order with the best quality materials possible using state-of-the-art printing equipment.

413 Strengthgear takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:
  • Spelling, punctuation or grammatical errors made by the customer.
  • Inferior quality or low-resolution of uploaded images.
  • Design errors introduced by the customer in the design creation process.
  • Errors in user-selected options such as product type or size.

Please examine your designs carefully and correct any mistakes prior to placing your order. Unless specifically requested in your order notes, the only adjustments 413 will make to your design after receiving your order will be to remove underlay on dark ink colors that do not show correctly when printed on a white base (i.e. Navy blue and Black), to check alignment of the design on the garment, or to scale the design to fit on the smallest piece of your order for that design. We will make these necessary adjustments automatically. For more information regarding artwork sizing and underlay, please see the informational pages linked in our Help Center under Education.

We thrive on the opportunity to provide personalized care for each client. We are a people to people business and creative design is at the heart of 413. We are here to answer any questions you may have and to help you with choosing a style that will represent your brand well and creating a design that says it all. 

Do you need immediate help with your order? 

Give us a call at (800) SHOP-413 and talk to a live Project Specialist who will assist you right away. Or, email us:

What are our hours of operation?

We're open 5 days a week, for your convenience:
Monday-Friday: 8:30 a.m.- 5 p.m.CST

If you would prefer you can always reach us via email and telephone, and we'll reply as soon as we can.

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